{"id":2402,"date":"2024-02-02T15:23:23","date_gmt":"2024-02-02T15:23:23","guid":{"rendered":"https:\/\/keycode.cloud\/guias-y-preguntas-frecuentes\/"},"modified":"2026-09-30T00:04:16","modified_gmt":"2026-09-30T00:04:16","slug":"guias-y-preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/keycode.cloud\/es\/guias-y-preguntas-frecuentes\/","title":{"rendered":"Gu\u00edas y preguntas frecuentes"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><!-- Keycode.cloud &#8211; FAQ & Guides --><\/p>\n\n\n\n<!-- Keycode.cloud \u2013 Gu\u00edas y preguntas frecuentes -->\n<div class=\"kcc-faq-guides\">\n  <style>\n    .kcc-faq-guides {\n      --kcc-primary: #4f46e5;\n      --kcc-primary-hover: #4338ca;\n      --kcc-primary-light: #f3f2ff;\n      --kcc-primary-border: #d9d6fe;\n\n      --kcc-bg: #f7f8fc;\n      --kcc-surface: #ffffff;\n      --kcc-surface-soft: #f9fafb;\n\n      --kcc-text: #111827;\n      --kcc-text-secondary: #6b7280;\n      --kcc-border: #e5e7eb;\n\n 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}\n\n      .kcc-cta h2 {\n        font-size: 22px;\n      }\n\n      .kcc-btn {\n        width: 100%;\n      }\n    }\n  <\/style>\n\n\n  <div class=\"kcc-wrap\">\n\n    <!-- CABECERA DE LA P\u00c1GINA -->\n\n    <h1 class=\"kcc-page-title\">Gu\u00edas y preguntas frecuentes<\/h1>\n\n    <p class=\"kcc-page-lead\">\n      Aqu\u00ed encontrar\u00e1s respuestas a las preguntas m\u00e1s frecuentes sobre la compra\n      y activaci\u00f3n de claves de producto, adem\u00e1s de instrucciones detalladas\n      para instalar y activar Windows y Office.\n      Si necesitas ayuda, escr\u00edbenos a\n      <a href=\"mailto:sales@keycode.cloud\">sales@keycode.cloud<\/a>.\n    <\/p>\n\n\n    <!-- INSTALACI\u00d3N Y ACTIVACI\u00d3N -->\n\n    <div class=\"kcc-section\">\n\n      <div class=\"kcc-section-head\">\n        <span class=\"kcc-badge kcc-badge--primary\">Gu\u00edas<\/span>\n        <h2 class=\"kcc-section-title\">Instalaci\u00f3n y activaci\u00f3n<\/h2>\n      <\/div>\n\n\n      <div class=\"kcc-guides-grid\">\n\n        <!-- WINDOWS ONLINE -->\n\n        <a class=\"kcc-guide-link\" href=\"https:\/\/keycode.cloud\/es\/como-activar-windows-online\/\">\n\n          <div class=\"kcc-guide-icon kcc-guide-icon--win\">\n\n            <svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\">\n              <path d=\"M3 5.5l7.5-1v7H3V5.5zm0 13l7.5 1v-7H3v6zm8.5 1.2L21 21V12.5h-9.5v7.2zm0-15.4v7.2H21V3l-9.5 1.3z\" fill=\"#0078D4\">\n              <\/path>\n            <\/svg>\n\n          <\/div>\n\n          <div class=\"kcc-guide-text\">\n            <strong>Windows \u2013 instalaci\u00f3n y activaci\u00f3n online<\/strong>\n            <span>Gu\u00eda paso a paso para activar Windows 10 y Windows 11 por Internet<\/span>\n          <\/div>\n\n          <svg class=\"kcc-guide-arrow\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n            <polyline points=\"9 18 15 12 9 6\"><\/polyline>\n          <\/svg>\n\n        <\/a>\n\n\n        <!-- WINDOWS GETCID -->\n\n        <a class=\"kcc-guide-link\" href=\"https:\/\/keycode.cloud\/es\/como-activar-windows-sin-llamar\/\">\n\n          <div class=\"kcc-guide-icon kcc-guide-icon--win\">\n\n            <svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\">\n              <path d=\"M3 5.5l7.5-1v7H3V5.5zm0 13l7.5 1v-7H3v6zm8.5 1.2L21 21V12.5h-9.5v7.2zm0-15.4v7.2H21V3l-9.5 1.3z\" fill=\"#0078D4\">\n              <\/path>\n            <\/svg>\n\n          <\/div>\n\n          <div class=\"kcc-guide-text\">\n            <strong>Windows \u2013 activaci\u00f3n con GetCID sin llamadas<\/strong>\n            <span>Activa Windows mediante GetCID sin necesidad de llamar a Microsoft<\/span>\n          <\/div>\n\n          <svg class=\"kcc-guide-arrow\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n            <polyline points=\"9 18 15 12 9 6\"><\/polyline>\n          <\/svg>\n\n        <\/a>\n\n\n        <!-- OFFICE 2024 -->\n\n        <a class=\"kcc-guide-link\" href=\"https:\/\/keycode.cloud\/es\/como-activar-office-2024-online\/\">\n\n          <div class=\"kcc-guide-icon kcc-guide-icon--office\">\n\n            <svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\">\n              <path d=\"M21 4.5V19.5L14 21L3 19V5L14 3L21 4.5Z\" stroke=\"#EB4D26\" stroke-width=\"1.5\">\n              <\/path>\n\n              <path d=\"M14 3V21\" stroke=\"#EB4D26\" stroke-width=\"1.2\">\n              <\/path>\n\n              <path d=\"M7.5 9.5L10.5 12L7.5 14.5\" stroke=\"#EB4D26\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n              <\/path>\n            <\/svg>\n\n          <\/div>\n\n          <div class=\"kcc-guide-text\">\n            <strong>Office 2024 \u2013 instalaci\u00f3n y activaci\u00f3n online<\/strong>\n            <span>Gu\u00eda r\u00e1pida para instalar y activar Office 2024 por Internet<\/span>\n          <\/div>\n\n          <svg class=\"kcc-guide-arrow\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n            <polyline points=\"9 18 15 12 9 6\"><\/polyline>\n          <\/svg>\n\n        <\/a>\n\n\n        <!-- OFFICE GETCID -->\n\n        <a class=\"kcc-guide-link\" href=\"https:\/\/keycode.cloud\/es\/como-activar-office-sin-llamar\/\">\n\n          <div class=\"kcc-guide-icon kcc-guide-icon--office\">\n\n            <svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\">\n\n              <path d=\"M21 4.5V19.5L14 21L3 19V5L14 3L21 4.5Z\" stroke=\"#EB4D26\" stroke-width=\"1.5\">\n              <\/path>\n\n              <path d=\"M14 3V21\" stroke=\"#EB4D26\" stroke-width=\"1.2\">\n              <\/path>\n\n              <path d=\"M7.5 9.5L10.5 12L7.5 14.5\" stroke=\"#EB4D26\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n              <\/path>\n\n            <\/svg>\n\n          <\/div>\n\n          <div class=\"kcc-guide-text\">\n            <strong>Office \u2013 activaci\u00f3n con GetCID sin llamadas<\/strong>\n            <span>Gu\u00eda para activar Office 2016, 2019 y 2021 mediante GetCID<\/span>\n          <\/div>\n\n          <svg class=\"kcc-guide-arrow\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n            <polyline points=\"9 18 15 12 9 6\"><\/polyline>\n          <\/svg>\n\n        <\/a>\n\n\n        <!-- OFFICE MAC -->\n\n        <a class=\"kcc-guide-link\" href=\"https:\/\/keycode.cloud\/es\/como-instalar-y-activar-office-2024-para-mac\/\">\n\n          <div class=\"kcc-guide-icon kcc-guide-icon--mac\">\n\n            <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#9333ea\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\n              <path d=\"M12 2C9 2 6.5 4 6.5 7c0 1.5.6 2.8 1.5 3.7C5.5 11.5 4 13.6 4 16c0 3.3 2.7 6 6 6h4c3.3 0 6-2.7 6-6 0-2.4-1.5-4.5-3.5-5.3.9-.9 1.5-2.2 1.5-3.7C18 4 15 2 12 2z\">\n              <\/path>\n\n            <\/svg>\n\n          <\/div>\n\n          <div class=\"kcc-guide-text\">\n            <strong>Office para Mac \u2013 instalaci\u00f3n y activaci\u00f3n<\/strong>\n            <span>C\u00f3mo instalar y activar Microsoft Office en macOS<\/span>\n          <\/div>\n\n          <svg class=\"kcc-guide-arrow\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n            <polyline points=\"9 18 15 12 9 6\"><\/polyline>\n          <\/svg>\n\n        <\/a>\n\n      <\/div>\n    <\/div>\n\n\n    <!-- ERRORES -->\n\n    <div class=\"kcc-section\">\n\n      <div class=\"kcc-section-head\">\n        <span class=\"kcc-badge kcc-badge--red\">Soluci\u00f3n de problemas<\/span>\n        <h2 class=\"kcc-section-title\">Problemas frecuentes y c\u00f3digos de error<\/h2>\n      <\/div>\n\n\n      <div class=\"kcc-guides-grid\">\n\n        <!-- 0XC004F050 -->\n\n        <a class=\"kcc-guide-link\" href=\"https:\/\/keycode.cloud\/es\/error-0xc004f050-windows\/\">\n\n          <div class=\"kcc-guide-icon kcc-guide-icon--error\">\n\n            <svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\">\n              <path d=\"M3 5.5l7.5-1v7H3V5.5zm0 13l7.5 1v-7H3v6zm8.5 1.2L21 21V12.5h-9.5v7.2zm0-15.4v7.2H21V3l-9.5 1.3z\" fill=\"#ef4444\">\n              <\/path>\n            <\/svg>\n\n          <\/div>\n\n          <div class=\"kcc-guide-text\">\n            <strong>Error 0xC004F050 \u2013 Windows<\/strong>\n            <span>Edici\u00f3n incorrecta de Windows (Home\/Pro) \u2013 c\u00f3mo actualizar o reinstalar el sistema<\/span>\n          <\/div>\n\n          <svg class=\"kcc-guide-arrow\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n            <polyline points=\"9 18 15 12 9 6\"><\/polyline>\n          <\/svg>\n\n        <\/a>\n\n\n        <!-- 0XC004C008 -->\n\n        <a class=\"kcc-guide-link\" href=\"https:\/\/keycode.cloud\/es\/error-0xc004c008-windows\/\">\n\n          <div class=\"kcc-guide-icon kcc-guide-icon--error\">\n\n            <svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\">\n              <path d=\"M3 5.5l7.5-1v7H3V5.5zm0 13l7.5 1v-7H3v6zm8.5 1.2L21 21V12.5h-9.5v7.2zm0-15.4v7.2H21V3l-9.5 1.3z\" fill=\"#ef4444\">\n              <\/path>\n            <\/svg>\n\n          <\/div>\n\n          <div class=\"kcc-guide-text\">\n            <strong>Error 0xC004C008 \u2013 Windows<\/strong>\n            <span>La clave requiere activaci\u00f3n mediante GetCID \u2013 gu\u00eda completa sin llamadas<\/span>\n          <\/div>\n\n          <svg class=\"kcc-guide-arrow\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n            <polyline points=\"9 18 15 12 9 6\"><\/polyline>\n          <\/svg>\n\n        <\/a>\n\n\n        <!-- OFFICE 30183 -->\n\n        <a class=\"kcc-guide-link\" href=\"https:\/\/keycode.cloud\/es\/error-30183-28-400-office-2024\/\">\n\n          <div class=\"kcc-guide-icon kcc-guide-icon--error\">\n\n            <svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\">\n\n              <path d=\"M21 4.5V19.5L14 21L3 19V5L14 3L21 4.5Z\" stroke=\"#ef4444\" stroke-width=\"1.5\">\n              <\/path>\n\n              <path d=\"M14 3V21\" stroke=\"#ef4444\" stroke-width=\"1.2\">\n              <\/path>\n\n              <path d=\"M7.5 9.5L10.5 12L7.5 14.5\" stroke=\"#ef4444\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n              <\/path>\n\n            <\/svg>\n\n          <\/div>\n\n          <div class=\"kcc-guide-text\">\n            <strong>Error 30183-28 (400) \u2013 Office 2024<\/strong>\n            <span>La instalaci\u00f3n del idioma de Office ha fallado \u2013 gu\u00eda de instalaci\u00f3n manual<\/span>\n          <\/div>\n\n          <svg class=\"kcc-guide-arrow\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n            <polyline points=\"9 18 15 12 9 6\"><\/polyline>\n          <\/svg>\n\n        <\/a>\n\n\n        <!-- VERSI\u00d3N INCORRECTA DE OFFICE -->\n\n        <a class=\"kcc-guide-link\" href=\"https:\/\/keycode.cloud\/es\/se-instala-una-version-de-office-diferente\/\">\n\n          <div class=\"kcc-guide-icon kcc-guide-icon--error\">\n\n            <svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\">\n\n              <path d=\"M21 4.5V19.5L14 21L3 19V5L14 3L21 4.5Z\" stroke=\"#ef4444\" stroke-width=\"1.5\">\n              <\/path>\n\n              <path d=\"M14 3V21\" stroke=\"#ef4444\" stroke-width=\"1.2\">\n              <\/path>\n\n              <path d=\"M7.5 9.5L10.5 12L7.5 14.5\" stroke=\"#ef4444\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n              <\/path>\n\n            <\/svg>\n\n          <\/div>\n\n          <div class=\"kcc-guide-text\">\n            <strong>Se instala una versi\u00f3n diferente de Office<\/strong>\n            <span>Elimina los restos de instalaciones anteriores de Office antes de volver a instalarlo<\/span>\n          <\/div>\n\n          <svg class=\"kcc-guide-arrow\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n            <polyline points=\"9 18 15 12 9 6\"><\/polyline>\n          <\/svg>\n\n        <\/a>\n\n      <\/div>\n\n\n      <!-- OTROS ERRORES -->\n\n      <div class=\"kcc-accordion\">\n\n        <details open=\"\" id=\"errors\" style=\"margin-top: 10px;\">\n\n          <summary>Otros errores y problemas<\/summary>\n\n          <div class=\"kcc-accordion-body\">\n\n            <p>\n              Ponte en contacto con nuestro servicio de atenci\u00f3n al cliente en\n              <a href=\"mailto:sales@keycode.cloud\">sales@keycode.cloud<\/a>.\n              Incluye en el mensaje la clave de producto que no funciona\n              y una captura de pantalla del mensaje de error.\n            <\/p>\n\n          <\/div>\n\n        <\/details>\n\n      <\/div>\n\n    <\/div>\n\n\n    <!-- FAQ -->\n\n    <div class=\"kcc-section\">\n\n      <div class=\"kcc-section-head\">\n        <span class=\"kcc-badge kcc-badge--primary\">FAQ<\/span>\n        <h2 class=\"kcc-section-title\">Preguntas frecuentes<\/h2>\n      <\/div>\n\n\n      <div class=\"kcc-accordion\">\n\n        <details>\n\n          <summary>\u00bfPor qu\u00e9 vuestras claves de producto son tan econ\u00f3micas?<\/summary>\n\n          <div class=\"kcc-accordion-body\">\n\n            <p>\n              Compramos grandes lotes de claves de producto\n              <strong>originales y verificadas<\/strong>,\n              entre otras procedentes de excedentes empresariales y licencias por volumen.\n              Esto nos permite ofrecer precios competitivos.\n            <\/p>\n\n          <\/div>\n\n        <\/details>\n\n\n        <details>\n\n          <summary>\u00bfPor qu\u00e9 comprar en Keycode.cloud?<\/summary>\n\n          <div class=\"kcc-accordion-body\">\n\n            <ul>\n\n              <li>\n                <strong>Entrega inmediata<\/strong> \u2013 normalmente recibir\u00e1s tu clave de producto\n                entre 30 segundos y 5 minutos despu\u00e9s de realizar el pago.\n              <\/li>\n\n              <li>\n                <strong>Gu\u00edas de instalaci\u00f3n y activaci\u00f3n<\/strong>\n                disponibles para nuestros productos.\n              <\/li>\n\n              <li>\n                <strong>Soporte r\u00e1pido<\/strong>\n                si tienes alg\u00fan problema con la instalaci\u00f3n o la activaci\u00f3n.\n              <\/li>\n\n            <\/ul>\n\n          <\/div>\n\n        <\/details>\n\n\n        <details>\n\n          <summary>\u00bfCu\u00e1ndo recibir\u00e9 mi clave de producto?<\/summary>\n\n          <div class=\"kcc-accordion-body\">\n\n            <p>\n              La clave de producto se env\u00eda normalmente de forma autom\u00e1tica\n              inmediatamente despu\u00e9s de que se complete el pago.\n              En casos excepcionales, la entrega puede tardar hasta 24 horas.\n            <\/p>\n\n          <\/div>\n\n        <\/details>\n\n\n        <details>\n\n          <summary>No he recibido mi clave de producto. \u00bfQu\u00e9 debo hacer?<\/summary>\n\n          <div class=\"kcc-accordion-body\">\n\n            <ul>\n\n              <li>\n                Revisa tu correo electr\u00f3nico, incluidas las carpetas de spam o correo no deseado.\n              <\/li>\n\n              <li>\n                Consulta tus pedidos y claves de producto en tu cuenta de Keycode.cloud.\n              <\/li>\n\n            <\/ul>\n\n            <p>\n              \u00bfSigues sin encontrarla?\n              Escr\u00edbenos a\n              <a href=\"mailto:sales@keycode.cloud\">sales@keycode.cloud<\/a>.\n            <\/p>\n\n          <\/div>\n\n        <\/details>\n\n\n        <details>\n\n          <summary>Mi clave de producto no funciona. \u00bfQu\u00e9 debo hacer?<\/summary>\n\n          <div class=\"kcc-accordion-body\">\n\n            <ul>\n\n              <li>\n                Consulta arriba nuestra secci\u00f3n de\n                <a href=\"#errors\">errores frecuentes y sus soluciones<\/a>.\n              <\/li>\n\n            <\/ul>\n\n            <p>\n              Si el problema persiste, escr\u00edbenos a\n              <a href=\"mailto:sales@keycode.cloud\">sales@keycode.cloud<\/a>.\n            <\/p>\n\n          <\/div>\n\n        <\/details>\n\n      <\/div>\n\n    <\/div>\n\n\n    <!-- CTA -->\n\n    <div class=\"kcc-cta\">\n\n      <h2>\n        No pagues de m\u00e1s por tu software.<br>\n        Act\u00edvalo de forma r\u00e1pida, sencilla y segura.\n      <\/h2>\n\n      <a href=\"https:\/\/keycode.cloud\/es\/tienda\/\" class=\"kcc-btn kcc-btn--primary\">\n        Ver productos\n      <\/a>\n\n    <\/div>\n\n\n    <!-- SOPORTE -->\n\n    <div class=\"kcc-section\">\n\n      <div class=\"kcc-note\">\n\n        \u00bfNecesitas ayuda?\n\n        Escr\u00edbenos en cualquier momento a\n\n        <a href=\"mailto:sales@keycode.cloud\">\n          sales@keycode.cloud\n        <\/a>.\n\n        Estaremos encantados de ayudarte.\n\n      <\/div>\n\n    <\/div>\n\n  <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Gu\u00edas y preguntas frecuentes Aqu\u00ed encontrar\u00e1s respuestas a las preguntas m\u00e1s frecuentes sobre la compra y activaci\u00f3n de claves de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2402","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/keycode.cloud\/es\/wp-json\/wp\/v2\/pages\/2402","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/keycode.cloud\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/keycode.cloud\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/keycode.cloud\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/keycode.cloud\/es\/wp-json\/wp\/v2\/comments?post=2402"}],"version-history":[{"count":8,"href":"https:\/\/keycode.cloud\/es\/wp-json\/wp\/v2\/pages\/2402\/revisions"}],"predecessor-version":[{"id":4602,"href":"https:\/\/keycode.cloud\/es\/wp-json\/wp\/v2\/pages\/2402\/revisions\/4602"}],"wp:attachment":[{"href":"https:\/\/keycode.cloud\/es\/wp-json\/wp\/v2\/media?parent=2402"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}